Directions (Q. 1-5): Read the following passage carefully and answer the questions given below it.Certain words/ phrases in the passage are printed in bold to help you locate them while answering some of the questions. In a country where consumers have traditionally had a raw deal, the Consumer Protection Act was one of the most progressive acts of legislation introduced in 1986. Before this, a shop could get away easily with the line “goods once sold will not be taken back or exchanged” or a car parking contractor with “park at your own risk”. It is not that things have changed now but at least a legislation is in place and a forum is available to seek redressal. One of the basic limitations of this act is its mystification and general ignorance. No consumer agency or group has made its provisions general, nor has any redressal commission or forum. Restricted as it is by a lack of infrastructure and personnel and great verdicts to encourage consumers. The legislation is comprehensive. It gives consumers the right to redress against defective goods, deficient services and unfair trade practices. Consumer courts must deliver their judgments within 40 days, but rarely is this deadline adhered to. This reviewer had a first-hand experience of the chairman of a consumer court in Delhi who adjourneda case against a foreign airline for two years on the grounds that he did not have staff to type the orders. His replacement found the backlog so shocking that he dismissed several cases without applying his mind, in the process working against the interests of consumers. But what is more important is that the law has it that a consumer can approach court on his own without having to pay legal fees. In practice, this does not happen. The chairperson of the National Commission, who is a sitting judge, is so attunedto delivering judgments which can stand scrutiny in a civil court of law that it is insisted upon that a consumer must be represented by a lawyer. If not, cases are adjourned with impunityand set for another day. Girimaji’s attempt is creditable in that it is the first of its kind and has addressed almost all possible angles. She has discussed redressals in complaints about housing, basic telephony, rail transportation, power supply, life insurance and medical negligence. There are even tips on how to file a complaint. But it is miredin the case files of the National/State Commissions of the Consumer Forum. A useful dimension would have been a comparison with the Law of Torts practised abroad. It is necessary here also, especially in an era of economic liberalisation, when the consumer is likely to be swept off his feet by free-market forces.
1. Why is the consumer likely to be swept off his feet?
1) He is easily taken in by the deceptive publicity.
2) He is wooed by the charm of foreign brands readily available in the market.
3) He is not aware of the Law of Torts as practised abroad.
4) He is not aware of the benefits of the consumer rights.
5) The Consumer Protection Act has been implemented and he can seek redressal.
2. What does ‘lack of ... verdicts’ imply?
1) A lack of the basis of the system, trained staff and decisions based on fact
2) A paucity of funds, jury and judgement
3) A lack of resources, employees and final decision based on facts
4) Not having the required manpower, economy and decisive ruling
5) None of these
3. Which of the following statements is/are true?
A. Girimaji’s attempt is comprehensive but could have done with an angle or two more.
B. Though the Act allows the consumer to approach the court on his own, yet a lawyer to represent him is insisted upon.
C. Despite the Act, much remains the same.
1) Only A and C 2) Only A and B 3) All A, B and C 4) Only B and C 5) None of these
4. What does the author mean by ‘mystification of the Act’?
1) The mysterious Act is yet to be resolved.
2) The consumer is wary of the Act.
3) The Act is not easily accessible.
4) The consumer remains unaware of his rights and privileges.
5) The plight of the consumer is yet to end.
5. Which of the following best describes the judge’s replacement?
1) He was partial towards the airline as it was a foreign one.
2) He never bothered to safeguard the interests of the reviewer.
3) He dismissed cases without even giving a second thought to what cases came to him.
4) He was apathetic and uninterested about the direction the case might head in.
5) He passed irrelevant verdicts indifferently.
6. What does the Act broadly cover?
1) It protects the right to redress.
2) It is a forum that protects the redresser.
3) It shields the consumer from deceptive and unfair trade practices.
4) It enables the plaintiff to fight his case free of cost.
5) None of these
7. Which of the following is a limitation of the Act?
1) It does not cover the international law of torts.
2) It is not comprehensive with regard to liberal economy.
3) No forum or commission has come forward to bring it to light.
4) Its red-tapism 5) None of these
8. How has Girimaji’s attempt been creditable?
1) It has given the Act a new dimension.
2) She has brought all the loopholes in the Act to the consumer’s notice.
3) She has looked at the Act in a very disinterested and impersonal manner.
4) She has discussed the law in the most explicit manner.
5) Her implicit dialogue with the consumer has made him aware of his rights.
9. What is the functionary role of the chairman of the National Commission?
1) To be the titular head of the commission
2) To be accountable to the public
3) To prevent any dissent arising out of his verdicts and Acts
4) To adjourn the cases with impunity
5) None of these
Directions (Q. 10): Choose the word which is most SIMILAR in meaning to the word printed in bold as used in the passage.
1) Dias 2) Podium 3) Platform 4) Stage 5) None of these
1. 2 , 2. 2 , 3. 4 , 4. 4 , 5. 3 , 6. 3 , 7. 5 , 8. 4 , 9. 5 , 10. 3